“I just want you to know how happy I am with the installation of my new AC/Heating system. The workers that came yesterday to do the installation were both professional and a pleasure to deal with. The two workers who did the outside work and the one worker who did the inside work took pride in the respective jobs and left the work area the same way they found when their work was done.
If this job did not meet my expectations, I would have made my concerns known to your company. These three workers should be congratulated and recognized for their customer service and professional responsibilities. They answered every question I asked them in a manner which I could understand. It is appreciated to be spoken to not down to. With workers like these men your company will always receive a high recommendation from me.
Thank you for a great job.”